Política de envíos

At Himal Energy, we are committed to providing you with timely and efficient delivery of your orders. Please review our shipping policy below to understand how we handle your shipments.

 

1. Order Processing

 

- Orders are processed within **1-3 business days** after receiving your payment confirmation.

-Custom products may be shipped within 1 month due to the time required for design and handwork。

- You will receive a confirmation email once your order has been processed and shipped.

 

 2. Shipping Methods

 

- We offer a variety of shipping methods including Standard and expedited shipping options.

- The shipping method you choose will affect the delivery time and cost, which will be calculated at checkout.

 

 3. Shipping Rates

 

-You can enjoy free shipping!

-However, for free items such as postcards, and items under $89, you will need to pay $9.90 for shipping. 

Ps. Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the shipping costs in your shopping cart before finalizing your purchase.

 

4. Delivery Time

 

- Standard Shipping: Typically **10-20 business days**.

- Expedited Shipping: Typically **5-10 business days**.

- Total delivery time = Processing time + Shipping time

(Not including customs delays, weekends, holidays, and any unforeseen circumstances)

Processing Time: 1-3 business days

Standard Shipping Time: 10-20 business days

For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

 

- Please note that delivery times may vary depending on the destination and any unforeseen circumstances.

 

 5. Tracking Your Order

 

- Once your order has been shipped, you will receive a tracking number via email, which allows you to monitor your shipment's progress.

- After that, you will be able to track your order at https://himalenergy.com/apps/ORDER-TRACK

PS. Please allow 1-2 business days for tracking information to be available.

 

 6. International Shipping

 

- We currently offer international shipping to select countries.

- Shipping times and costs for international orders may vary and are subject to customs regulations and fees.

 

 7. Lost or Damaged Packages

 

- If your package is lost or damaged during transit, please contact our customer service team at info@himalenergy.com within **7 days** of the expected delivery date.

- We will assist you in resolving the issue and may offer a replacement or refund depending on the circumstances.

 

 8. Address Accuracy

 

- Please ensure that you enter the correct shipping address at checkout. We are not responsible for delays or issues resulting from inaccurate address information.

- Any additional shipping costs incurred due to incorrect addresses will be the responsibility of the customer.

 

9. Changes to This Policy

 

We reserve the right to update or modify this shipping policy at any time. Any changes will be reflected on this page with an updated effective date.

 

 Contact Us

 

If you have any questions about our shipping policy, please contact us at:

- Email: info@himalenergy.com

- Phone: 13165001361

 

Thank you for choosing Himal Energy for your shopping needs! We appreciate your business and are here to assist you with any shipping inquiries you may have.